A) Every pre-order product has an estimated date, these are an estimate and we can assure you we will dispatch an order as soon as the products arrive. If you order is in stock it will ship as fast as the stock can be packed, Delivery days can be very busy so we ask you do not “chase” orders shipping where the stock has JUST arrived.
A) The most common reason an order has not shipped is becuase it will contain an item not in stock yet. We advise on EVERY pre-order listing and at checkout to avoid mixing items due at different time. We do our best to hold stock on these pre-order items, but we cannot guarantee availability when the order is finally completed. If you are 100% certain the stock is available for your order and its not within a week of the stock arriving please get in touch.
If orders are made via the new Purple Dot ZERO DEPOSIT pre-order method then payment is automatically taken just before the item is ready to ship. If via the old pre-order system we will send an email with a link to pay.
A) Depending on the service you have chosen / paid for, it can take anything from 1-4 working days (within UK). Remember weekends and bank holidays do not count as working days. The courier will be in contact via email or text with more accurate information nearer the delivery time(usually the evening before delivery). Also there is occassions, to get ahead during busy delivery times, that we print labels before items are packed, so it is possible the item goes out the following working day. This happens at weekends too, items are prepared, processed and marked as shipped but do not get collected until Monday (or Tuesday on Bank Holidays). European shipping is by a courier and can take 5-15 days.
A) Yes, but mainly Star Wars, Transformers and Hot Toys. Please have a price in mind before contacting us. Email us at webuytoys@idtoys.co.uk
If via the ZERO DEPOSIT method you can do this yourself using the Purple Dot number and visiting the portal here https://app.getpurpledot.com/shopper If via the old deposit or fully paid method email us to cancel. Orders over 6 months can only be refunded as store credit.
A) You will receive a dispatch email from us when an order ships, and tracking info will be provided by the courier.
A) No we do not have discount codes, you can earn discount by collecting IDPoints from every order.
A) Once logged in, your Points balance will show up. By clicking this you can convert points to an amount which is converted to a discount code to use at checkout.